Remote Control

Our RMM software enables our team to remotely troubleshoot and manage end user computers regardless of their location. We are always able to quickly access endpoints without disrupting users to proactively resolve issues. As a result, we are able to manage all client devices for issue resolution, reporting, incident resolution and compliance. The RMM agent contains workflow integrations with our Business Management System and IT Glue Documentation System to enhance IT operational visibility and efficiency.

Discovery & Inventory

Our RMM software allows our team to discover and manage on/off-network endpoints and network devices. Each agent installed on a managed endpoint is assigned a unique machine ID/group ID name.

The resulting Network Topology Map illustrates all device connectivity, endpoint up/down status and active alarms, giving our team the visibility we need to manage your entire IT network.

Our goal is to always maintain IT system and service availability on your network, which is fostered by easily generated reports and custom dashboards to visualize your IT management data.

Patch Management

With real-time visibility of the patch status of all the devices in your IT environment, we are able to protect all of your devices including on and off-network devices.

Software patching is enabled across all platforms, and easily address the complexities of patch deployment to ensure endpoint security.

Monitoring & Alerts

Reap the benefits of our team of IT experts armed with enterprise-wide monitoring, alerting and automatic incident remediation (shorter time to resolution).

We stay in touch with your systems by monitor all infrastructure components, performance metrics (CPU, memory, disk space, uptime, etc.), processes and services, event logs, application and hardware changes, and much more.

IT Security

Our primary objective is to keep your IT systems secure by remotely managing the following items in your enterprise: